Chivrealxap

Refund Policy

Last updated: January 2025

1. General Policy

At Chivrealxap, we strive to provide high-quality active break programs and services. This Refund Policy outlines the terms and conditions for requesting refunds.

2. Service Provider Information

Chivrealxap
Porkkalankatu 20
00180 Helsinki, Finland
Email: reachus@chivrealxap.world
Phone: +358 9 2510 2111

3. Eligibility for Refunds

3.1 Program Services

Refund requests for program services must be submitted within 14 days of purchase, in accordance with EU consumer protection regulations.

Eligibility criteria:

  • Services have not been substantially delivered or commenced
  • Request is made within the cooling-off period
  • Valid reason is provided for the refund request

3.2 Digital Materials

Digital materials and downloadable content are eligible for refund within 14 days of purchase, provided:

  • Content has not been downloaded or accessed
  • No substantial use of the materials has occurred

3.3 Consultation Services

Initial consultation fees may be refunded if cancellation occurs at least 48 hours before the scheduled appointment.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Services that have been fully delivered
  • Digital content that has been downloaded or accessed
  • Customized programs created specifically for your organization
  • Cancellations made less than 48 hours before scheduled services
  • Services used beyond the trial or evaluation period

5. Refund Process

5.1 How to Request a Refund

To request a refund:

  • Contact us at reachus@chivrealxap.world
  • Provide your order number and purchase details
  • Explain the reason for your refund request
  • Include any relevant documentation

5.2 Processing Time

Refund requests are reviewed within 5 business days. Once approved, refunds are processed within 14 days to the original payment method.

5.3 Partial Refunds

Partial refunds may be issued for:

  • Services partially delivered
  • Programs where some sessions have been completed
  • Materials where only portions have been accessed

Partial refund amounts are calculated based on the proportion of services delivered.

6. EU Consumer Rights

Under EU Directive 2011/83/EU, consumers have the right to withdraw from distance contracts within 14 days without giving any reason.

This right does not apply if:

  • You have expressly consented to immediate service delivery
  • Services have been fully performed with your prior consent
  • Digital content has been accessed with your consent

7. Exceptions and Special Circumstances

7.1 Service Quality Issues

If services do not meet the agreed specifications or quality standards, refunds may be granted beyond standard timeframes. Contact us to discuss resolution options.

7.2 Technical Issues

If technical problems prevent access to digital materials or services, we will first attempt to resolve the issue. If resolution is not possible, a full refund will be provided.

7.3 Force Majeure

In cases of force majeure preventing service delivery, clients may choose between rescheduling or receiving a full refund.

8. Cancellation Policy

8.1 Client Cancellations

  • More than 7 days before service: full refund
  • 3-7 days before service: 50% refund
  • Less than 3 days before service: no refund

8.2 Provider Cancellations

If we cancel scheduled services, you will receive a full refund or the option to reschedule at no additional cost.

9. Dispute Resolution

If you are not satisfied with our refund decision, you may:

  • Request a review by contacting our customer service
  • Use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr
  • Contact Finnish consumer authorities

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Modifications do not affect refund rights for purchases made before the change.

11. Contact Information

For refund requests or questions about this policy, contact:

Chivrealxap
Email: reachus@chivrealxap.world
Phone: +358 9 2510 2111
Address: Porkkalankatu 20, 00180 Helsinki, Finland

12. Governing Law

This Refund Policy is governed by Finnish consumer protection law and EU consumer rights directives.